Let’s talk
Send Us Your Feedback
If you have any issues, please reach out to us via the form below. We will respond to you within 24 hours after receiving your message.
Before You Write
What to Include in Your Enquiry
A short message is enough to start a conversation. Adding the four details below lets our engineers come back with a dimensioned drawing and a firm price instead of a follow-up question.
Shaft Dimensions
Shaft width, depth and travel height in millimetres. If there is no shaft yet, tell us the building type and the floor-to-floor heights.
Load and Speed
The capacity you need in kilograms and the rated speed. Not sure? Describe what the lift will carry and how busy it gets.
Destination and Volume
The nearest port and how many units. This decides packing, container loading and the freight line on your quotation.
Project Stage
Whether you are budgeting, tendering or ready to order. It changes what our engineers prepare first.
What Happens Next
What Happens After You Send the Form
No black box and no waiting for a vague reply. Every enquiry follows the same four steps, so you always know what is being prepared and why.
1
Acknowledgement within 24 hours
A named export engineer confirms receipt, tells you who is handling the file and asks for anything still missing.
2
Technical review
We check shaft dimensions, load, speed and the code requirements in your market, then flag anything that needs adjusting before drawing.
3
Drawing and quotation
You receive a dimensioned layout drawing, a firm factory-direct price and the packing details for the units you selected.
4
Production schedule
Once the drawing is approved we confirm a written lead time of 25-35 days for standard models, plus the shipping plan.
Need an answer today? The WhatsApp line above is monitored by the same export team that handles the form, so nothing gets lost between channels.
Direct Lines
Prefer to Talk Directly?
Reach the export team straight away through whichever channel suits you. All three are handled in Suzhou, in English, during China business hours.
Who You Are Contacting
A Factory in Suzhou, Not a Trading Desk
Your message goes directly to the manufacturer. Read more about BST Express, see the elevator factory in China, or follow the step-by-step buying process before you write.
CompanySuzhou Bsite Express Elevator Co., Ltd. (BST Express)
FactoryNo.3185 Xizha Rd, Dachuangang, Zhenze, Wujiang, Suzhou, Jiangsu, China
Working since2012
Product linesPassenger, panoramic, hospital, freight and car elevators, escalators, moving walks and dumbwaiters
ComplianceCE certification under the EU Lifts Directive 2014/33/EU
Export reachMore than 60 countries across Asia, the Middle East, Africa, Latin America and Europe
Contact Questions
Before You Get in Touch
How quickly will I get a reply?
Enquiries sent through the form or by email are answered within 24 hours on business days. If your project is urgent, message the WhatsApp number above and an export engineer will pick it up directly.
Can I visit your factory in Suzhou?
Yes. Send us your travel dates and we will arrange a visit covering the production lines, the control-cabinet workshop and the full-load test bench.
I am not sure which elevator I need. Can you advise?
Describe the building, the floors it serves and what will be carried. Our engineers will recommend the type, capacity and speed, and explain the reasoning.
Do you supply contractors and distributors, or only end users?
We work with building contractors, installers, distributors and direct end users. Tell us which you are so the quotation, drawings and documents are prepared the right way.